Secure operations begin with clear data responsibility.

Website inquiries

When you contact Vino Viola by email, the information you choose to provide is used to respond to your inquiry, prepare a demonstration or proposal, and maintain the resulting business correspondence. Do not send sensitive vineyard, employee, financial, guest, or credential data through an initial website inquiry.

Customer deployments

Vino Viola is configured for each operator. The customer remains responsible for defining authorized users, lawful purposes, retention, regional requirements, and professional review. Deployment documentation identifies the agreed hosting, integrations, backups, support access, and data-handling responsibilities.

Security principles

• Tenant and estate separation
• Role-based users and purpose-bound devices
• Encrypted connections and protected credentials
• Least-privilege integrations and review gates
• Audit history, monitored health, backups, and recovery procedures
• Finance, payroll, guest, and administrative data excluded from shared views by default

AI and professional decisions

AI-supported agronomy and enology outputs are suggestions. They may include sources, assumptions, and confidence, and they require human review. They do not replace product documentation, professional judgment, regulatory verification, or legal obligations.

Data ownership and requests

Operational data remains the customer's data, subject to the applicable agreement and law. Customers may request agreed exports, correction, retention changes, or deletion through their authorized administrator or service contact.

Contact

Questions about this overview or a proposed deployment can be sent to info@vinoviola.com. Vino Viola operates from Miami and Firenze.